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Frequently Asked Questions
How will I be billed and how do I pay my invoice?
We ask that a 50% deposit for services be provided at the time we schedule your pet’s care before services are rendered. Rover the Moon will send you an invoice for the remaining 50% once we have completed the services you requested. We accept cash, check or Mastercard, Visa, Discover or American Express.
Change in travel plans
Don’t worry if you are delayed returning home. Sometimes that happens. Rest assured, we will continue to provide our services until you contact us. We ask that all clients contact us to confirm that you have returned home.
Is there a contingency plan for pet care in case of inclement weather or a pet sitter is sick?
Yes! During your free in-home consultation, we ask that you provide us with 2 keys to your home. The pet sitter will have one key and the other key will be in the home office as a back-up, in case the pet sitter is unable to make it to your home due to personal illness. We also ask that you provide a close neighbor with a key in case we are unable to come to your home due to inclement weather.
Do you offer discounts?
"Yes!
* We offer a 10% discount to all clients who purchase a 10 pet visit package of Regular Rover, Rover Express or Dog Walking services.
*25% discounts to all clients who purchase a 20 pet visit package of Regular Rover, Rover Express or Dog Walking services.
* Refer a friend to Rover the Moon and you receive a 50% discount on your next pet visit or dog walking service!"
What are the advantages of hiring a professional pet sitter?
The benefits for your pet include:
• Your pet will get lots of love and personal attention
• Your pet will be happy to remain in his or her home – a familiar, safe and normal environment
• Your pet follows his or her normal diet and exercise routine
• Your pet is not exposed to illness or parasites from other animals
• Your pet is less-stressed by staying at home and not having to travel or be placed in a kennel
The benefits for you include:
• You don’t have to be inconvenienced by transporting your pet somewhere and you won’t inconvenience a friend or family member
• Having a pet sitter means your home is more secure by deterring crime
• Ease your worries knowing that your pet is in capable and loving hands
• You have peace of mind knowing that we are professionals, insured and bonded, to provide reliable and trustworthy care for your pet and your home.
Are you insured and bonded? What does that mean?
Yes! Rover the Moon is insured and bonded and a proud member of Pet Sitters International. By being insured and bonded, we have policies and standards that we must abide by and you can be assured that your pets and your property will be fully covered, should anything happen while in our care.
What happens if my pet becomes injured or sick?
We hope this never happens but in the rare circumstance that your pet gets hurt or sick, we will make every effort to contact you or your emergency contact. Should we be unable to reach you or your emergency contact, we will contact your preferred Veterinarian. In the event your preferred veterinarian is unavailable, we will take your pet to one of our qualified veterinarians of our choosing or take your pet to the closest Veterinary Emergency Hospital. All of this information will be outlined in the signed Veterinarian Release form, which you will have filed with your vet. This form will allow us to have your pet treated in your absence. Please notify your vet when you are planning to be away.
What are your rates?
Please take a look at our Services and Rates link on our homepage. We can customize our services to match you and your pet’s needs. We will work together to meet your needs and budget by creating a personalized plan for the care of your pets and home.
What types of animals does Rover the Moon pet sit?
We are happy to care for dogs, cats and other small animals, including hamsters, rats, mice, gerbils, fish, birds, and rabbits.
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